Refund and Returns Policy |

At ORii Art Space, we take immense pride in the craftsmanship of our handmade origami jewelry. Because each piece is meticulously folded and treated for you, we have established the following policy regarding returns and refunds.

1. Returns & Change of Mind

Due to the handmade nature of our products and strict hygiene standards regarding jewelry, we do not accept returns or exchanges for change of mind.

2. Damaged or Defective Items

Your satisfaction is our priority. If your item arrives damaged or with a structural flaw, please contact us at welcome@oriiartspace.com.au within 14 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Once 14 days have passed since the delivery of your purchase, we unfortunately cannot offer a refund or exchange.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund based on the condition of the piece.

Approved Refunds: A credit will automatically be applied to your original method of payment within a certain amount of business days.
Sale Items: Please note that only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

4. Exchanges

We only replace items if they are confirmed to be defective or damaged upon arrival. If you need to exchange a damaged piece for the same item, please email us to initiate the process.

5. Return Shipping

Customers are responsible for paying their own shipping costs for returning items.
Original shipping costs are non-refundable.
We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit back to our studio.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank, as there is often a processing delay.

If you have completed these steps and still have not received your refund, please reach out to us at welcome@oriiartspace.com.au.